Frequently Asked Questions

Shipping times vary by location:

Europe: 4–8 business days
USA/Canada: 12–15 business days (due to updated U.S. customs procedures and increased security checks as of July 2025)
Rest of the world: 4–8 business days

We’ll send you a tracking link as soon as your order ships so you can follow it every step of the way.

We accept returns within 30 days of delivery, as long as the item is unused, in its original packaging, and in resellable condition. Sale items and gift cards are non-refundable.

Just email our support team with your order number and reason for return. We’ll guide you through the simple return process. Return shipping costs are at the customer's expense unless the item is defective.

You can reach us anytime at support@lostjewelry.com. We aim to respond within 24 hours on business days.

We accept all major payment methods, including:

Visa, Mastercard, American Express, Apple Pay and more.

Once your order has been shipped, you'll receive a tracking link via email or at the Track my parcel page. You can use that link to follow your order in real time.